Terms & Conditions

Health Form, Health Declarations & Safety

You MUST complete a PARQ health questionnaire before working out. If after discussion with your coach he or she concludes that you have any serious health issues you will need written permission from your GP prior before commencing training.

If you have any medical issues that you feel might affect you exercising please consult you GP before joining us and take a copy of our PARQ with you.

It is your responsibility to ensure that you are in good health and do not suffer from any condition or physical impairment which could prevent you from completing a training session safely. You must notify your coach prior to commencing any session of any changes in your condition or any physical impairment that might affect you.

If you have a condition that might affect you but your GP gives you the go ahead please get them to attach a signed and dated consent note on headed paper from your surgery and staple it to your PARQ.

If your health changes at any time whilst you are participating in training activities you must inform Results Focused Fitness so we can update your PARQ.

Appropriate footwear and clothing must be worn at all times.

 

Nutrition

We are not registered dieticians or nutritionists and at no time will we tell you to follow a particular diet or go beyond the scope of healthy eating advice.

As part of your membership package you will a be given a generic healthy eating plan and recipe books.

We will also educate you around different nutritional approaches some of which may involve counting macros and/or calories.

However at no time will we tell you to follow a particular approach, we will only suggest which one(s) we feel will benefit you most according to the outcomes you want to achieve and should you choose to follow them, this is undertaken entirely by your own choice, under your own free will, and at your own risk.

Also please note that individual results can vary.

If you have an intolerance or special dietary needs then we strongly recommend that you consult your GP before starting any of our plans and seek out the help of a nutritionist where appropriate.

 

Payments

6 week, 8 week and 12 week plus any other short term promotions are payable by card or BACS.

Monthly recurring payments are taken by direct debit on the 1st of the month.

If you decide to cancel prior to your first day then you will be entitled to a full refund.

Paid in full deals are taken by card or BACS for the alloted time and no further payments will be taken for that period.

We reserve the right to increase fees and if an increase occurs you will be given 3 months notice of the changes.

We use Gocardless for monthly payments and Stripe for 6 week and other short term group programmes.

We regret that we dont take cash payments.

 

Refunds

No refunds will be given once your monthly programme has started except where there are extenuating circumstances and this will be dealt with on an individual case basis. Please contact Results Focused Fitness regarding your circumstances.

There are no refunds on discounted paid in full deals.

 

Programme Structure

Your Results Focused Fitness membership entitles you to up to 3 main weekly workouts, Monday to Friday.

We do not offer pay as you go or part time memberships.

Our programmes are designed to get results and in order to get 'results', regular and consistent structured training is required.

We shutdown at Christmas time (7 to 9 days) and our programmes run to a 48 week format.

So you are only charged for 48 weeks out of 52 and to keep it simple these are divided into 12 monthly payments.

And please note we do not open on Bank Holidays.

Saturday sessions and 'Tuesday Challenges' are bonus workouts and are not part of the main format.

We like to run these on a fairly regular basis to enhance your training experience, but please dont expect them.

 

 

Monthly Agreements

Most of our clients stay with us long term and we ask that if you join us as a member after your first 6 weeks you will be set up on a monthly rolling contract.

On signing up you agree to our full terms.

This constitutes your obligation to the agreement whether or not you complete and sign a paper copy of an agreement.

Your monthly investment also includes all your member resources and online support through our private Facebook groups which is available to you throughout the year.

Sessions cannot be carried over from one month to the next and there are no part payment deals.

 

Paid In Full Agreements

On signing up you agree to our full terms.

This constitutes your obligation to the agreement whether or not you complete and sign a paper copy of an agreement.

Paid in full agreements are non refundable. However if we were to say move the premises to another part of town that was too far for you to continue with your programme you would be refunded the appropriate amount for the time remaining.

Your paid in full investment also includes all your member resources and online support which is available to you throughout the year.

It is your resposibililty to attend sessions and make the most of your paid in full membership.

 

Trials & Other Promotions

We may periodically offer trial periods or other short terms promotions.

Please note that if you join us via one of these, that your trial or promotion period does not count towards your monthly or paid in full commitment should you decide to stay with us on its completion.

 

Membership Termination

You are free to remove yourself from Results Focused Fitness on completion of your commitment (if you have paid in full then its your resposiblity to make good use of your time with us).

After this if you do not wish to continue with us we ask that that you give us at least 20 day’s notice via email to Results Focused Fitness (kieran@resultsfocused.fitness) saying you want to cancel your membership so that you dont get charged for the following month.

If you have extenuating circumstances and you can no longer attend Results Focused Fitness please get in touch with us to discuss what you need to do to cancel your account with us or put it on hold as appropriate.

 

Illness

Should your coach be ill and not be available for a session, you will be informed of this via the private Facebook group. We suggest you always check ino the Facebok group to avoid disappointment. If you are not a Facebook user then please give your coach your mobile number or best contact so we can let you know.

Should your coach be off due to illness for a prolonged period and no cover is available a suitable arrangement will be discussed and made with all members but please not this does not apply to the 'odd day' - everyone gets sick, even trainers.

Should you be ill or need to be away from training for a prolonged period for medical reasons please get in contact and we discuss cancelling your account or freezing it for a given period as appropriate.

 

Money Back Guarantees

Where a programme runs a 100% no risk money back guarantee the following conditions apply:

1.) You must attend at least 90% of your workouts for your given programme and have made effort towards a healthier lifstyle and have evidence for this - ie: through a food & lifestyle diary for the duration of your programme.

2.) You must take a set of start and end pictures and mesurements as per our guidleines (given to you in your resources when you join).

3.) You must declare any medicial conditions and/or medication that could adversely affect your results.

If you have met all the above and you have not seen the type of result that is typical of your chosen programme then we will give you your money back.

 

Negative Behaviour & Our Rights

Results Focused Fitness reserves the right to cancel your agreement and ask you to leave should your behaviour and attitude be deemed negative towards other members and our community. We will repay you any unused time you have left should this happen.

Results Focused Fitness reserves the right to not take you on as a client if we feel that you are not the right fit for our programme and/or that it is not the right choice for you and we will always suggest an alternative.

 

Cancelling & Re-scheduling Sessions

Although every attempt will be made not to do so, Results Focused Fitness reserves the right to cancel or reschedule sessions.

We also reserve the right to adapt our class structure, timetables and the number of weekly sessions delivered.

 

Documents & Resources

All nutrition plans and other downloadable PDF documents and the information contained within them is for personal use. Distribution, publication or resale are not permitted.

 

Promotional Materials

Results Focused Fitness will take photographs and video footage for marketing purposes. We will do everything we can to accommodate your wishes if you do not wish to be the star of the show, otherwise by joining Results Focused Fitness you are deemed to have agreed to their use and will help by offering short written and/or video testimonials of your experiences if asked and appropriate.

 

Satisfaction Guaranteed

We aim to offer the best service possible and we add a huge amount of value to our memberships through added extras such as healthy eating advice, recipes books, seminars and accountability and support groups on Facebook.

If however you feel that your needs have not been met or our service has not been up to scratch then please get in touch with us and we will do whatever it takes to remedy the situation.

N.B. We reserve the right to update and amend these terms as approproprite and notification will be given.

A London Service In The Heart of Somerset

Results Focused Fitness Ltd | Registered in England | No. 10226170

Unit 11, Limber Road, Yeovil, BA22 8RR

07889 362190 | kieran@resultsfocused.fitness